Refund Policy

Welcome to QUANTHELORA! We strive to ensure complete satisfaction with every purchase. Please review our refund policy below.

Eligibility for Refunds and Exchanges

• If you are not entirely satisfied with your purchase, you may request a refund within 30 days of receipt.
• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Only regular priced items may be refunded; sale items are non-refundable.

Non-Returnable Items

Several types of goods are exempt from being returned, including perishable goods, hazardous materials, and gift cards.

Refund Process

1. Contact our customer service team at [email protected] to request a return authorization.
2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

• If you have not received a refund yet, first check your bank account again.
• Then, contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

If you need to exchange an item, send us an email at [email protected] and we will guide you through the process.

Shipping

To return your product, please mail it to: QUANTHELORA Returns, 123 Innovation Drive, Tech City, TA 98765.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions regarding our refund policy, please contact us at [email protected].